Terms & Conditions
Welcome to Cloud Nine Technology's Terms & Conditions. Please review our comprehensive terms that govern the use of our services.
Overview of Terms
Cloud Nine Technology provides professional cloud communication and data solutions to businesses across Australia. Our terms and conditions outline the rights and responsibilities of both parties when using our services.
By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, you may not use our services.
Terms Categories
General Voice Services
Terms and conditions governing our voice communication services, including call routing, voicemail, and telephony features.
Learn MoreData Services
Rules and regulations for our data connectivity solutions, network access, and data management services.
Learn MoreNumber Porting & Charges
Information about phone number porting processes, associated fees, and timeline requirements.
Learn MoreInternational Calling
Terms regarding international call destinations, restrictions, rates, and compliance requirements.
Learn MoreService & Support
Details about our support service levels, response times, and associated charges for different support tiers.
Learn MoreKey Terms Applicable to All Services
1. Service Agreement
Our services are provided under a formal service agreement that outlines the specific terms, pricing, and service level agreements (SLAs) for each customer.
2. Payment Terms
All invoices are due within 14 days of issuance. Late payments may incur additional fees and could result in service suspension.
3. Service Availability
We strive to maintain 99.9% uptime for our core services. Scheduled maintenance windows are communicated in advance.
4. Security and Privacy
Cloud Nine Technology is committed to protecting customer data and maintaining the security of our services. We comply with all applicable Australian privacy laws.
5. Intellectual Property
All intellectual property rights related to our services remain the property of Cloud Nine Technology.
6. Termination
Services may be terminated by either party with written notice as specified in the service agreement.
7. Liability Limitations
Our liability is limited to the fees paid by the customer for the specific service in question during the 12-month period preceding the claim.
Contact Us
If you have any questions about our terms and conditions, please contact our customer service team:
Phone: 02 5133 5679
Email: info@cloudninetek.com.au