1.1. These terms of service constitute the agreement between Cloud Nine Technology (we or us) and the end user (you, your or customer). By activating or using any of the services, you represent that you are authorised to enter into this agreement and that you have read and understood the terms and conditions of this agreement.

1.2. Additional terms may apply to your use of some of our services. If so, we will tell you what those terms are. If there is any conflict between these terms and any additional terms, the additional terms will prevail.

2.1. We are not obliged to provide services unless we accept your application. We can decide whether or not to accept any application.

2.2. You understand that the VoIP service is not a traditional phone service and is provided on a best efforts basis. We will use all reasonable endeavours to make our services available to you at all times, however things beyond our control such as power outages or the performance of your IP connection to our service may disrupt the service we provide.

2.3. You accept that our services are not required to support emergency calls.

2.4. Unless otherwise agreed, we do not provide or support your internet connection. You accept that Cloud Nine Technology might not be compatible with non-voice communications equipment for example alarms, fax machines, Foxtel and St John Alarms.

2.5. Cloud Nine Technology IP Telephony Solutions require a Business Grade internet network connection and a stable network environment.

3.1. To use our payable services you must have a credit balance on your account and agree to use the provided Bank Account details or Credit Card deposit facilities to deposit a credit balance onto your account and this can be done online through your Portal or by depositing money into our bank account.

3.2. We reserve the right to change our rates from time to time and if we increase any rates we will give you as much notice as reasonably possible.

3.3. You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.

3.4. If you wish to raise a billing dispute you must notify us in email within 30 days of your account being debited or you will be deemed to have waived your right to a refund.

3.5. No refunds will be provided for any unused credit balances. A credit balance for an account that has been inactive for 6 months will be lost.

3.6. As Cloud Nine Technology services are a service and not a product, we do not have a Returns Policy.

3.7. For post-paid accounts, if the balance is 14 days or more overdue, we reserve the right to suspend your account until we receive payment.

3.8. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

4.1. You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone's rights or in a way which is malicious, obscene or offensive.

4.2. You agree to provide us with accurate and correct information so we can provide you with the necessary services or contact you if required from time to time.

4.3. We can suspend or restrict the services we provide you at any time if:

• you resell any of our services;
• you do not use the service sensibly and within our reasonable use guidelines set out in 4.4 below;
• we believe that you have breached any of our terms and conditions.

4.4. Unlimited local and worldwide minutes on Cloud Nine Technology plans are available on the basis of reasonable use. If you use the service in a way that is inconsistent with the normal use for your service or plan we may:

• monitor and investigate your usage; and
• suspend and/or withdraw the Service; or
• charge our standard per minute rate for additional calls

4.4. You must keep secure any password or PIN number which is used by you to access our services and ensure that is it not disclosed to any unauthorised person. You must also change your password or PIN number if we ask you to do so.

4.5. Access to Cloud Nine Technology portals and infrastructure requires either a Static IP Address or Two Factor Authentication.

4.6. If your service is cancelled, terminated or reallocated you will relinquish and discontinue use of any numbers, voicemail access numbers and/or web portals assigned to you by Cloud Nine Technology.