System Features
Comprehensive CloudPBX System Capabilities
📧 Voicemail System
🔐 Authentication with PIN
Secure access to voicemail with PIN protection
📨 Voicemail to Email
Optional attachment delivery to email accounts
🎵 Custom Greeting Messages
Status-dependent greetings (Busy, Unavailable)
🌍 Time Zone Support
Multi-timezone voicemail management
🔊 Message Waiting Indicator
MWI support for all compatible devices
👥 Voicemail Groups
Shared voicemail boxes for departments
📊 System Dashboard & Extensions
🔌 Protocol Support
SIP, IAX2, DAHDI protocols supported
🎯 Outbound Destinations
Flexible routing with permission controls
💰 Enhanced Billing
Comprehensive billing and CDR management
🔧 Auto Provisioning
Automatic phone configuration and setup
📱 QR Code Integration
Easy mobile app setup with QR codes
📞 Call Recording
Advanced call recording capabilities
📞 Queue Management
Queue Strategies
🔄 Ring All
Ring all available agents simultaneously
📈 Linear
Ring agents in predefined order
⏰ Least Recent
Route to agent with longest idle time
📊 Fewest Calls
Route to agent with least call volume
🎲 Random
Random distribution with penalty options
🔄 Round-Robin
Sequential distribution with memory
🎛️ Interactive Voice Response (IVR)
📋 Standard IVR
Traditional menu-driven IVR systems
🔐 PIN-based IVR
Secure access with PIN authentication
🔢 Multi-digit IVR
Complex routing with multi-digit inputs
🌳 IVR Tree Builder
Visual IVR design and configuration
📞 FAX Detection
Automatic fax detection and routing
📖 Directory Search
Name-based directory lookup
⭐ Enhanced Services
🛡️ Call Screening
Advanced call filtering and screening
📱 Mobile Integration
Seamless mobile number integration
🔄 Follow Me
Call forwarding to multiple destinations
🚫 Do Not Disturb
Flexible DND settings and controls
🅿️ Call Park
Park and retrieve calls from any extension
📞 Speed Dial
Quick access to frequently called numbers
📈 Monitoring & Reporting
📊 Live Monitoring
Real-time system and queue monitoring
📋 CDR Reports
Comprehensive call detail records
📈 Statistics
Daily, monthly, and extension statistics
🎧 Call Recordings
Listen, download, and manage recordings
📤 CSV Export
Export data for external analysis
🔍 Advanced Search
Powerful search and filtering capabilities
🔗 Integration & Support
CRM Integration
- SugarCRM
- Salesforce
- ZenDesk
- Zoho
- Microsoft Dynamics CRM
- Bullhorn
Supported Browsers
- Microsoft Edge
- Safari
- Google Chrome
- Firefox
SIP Transport
- UDP
- TCP
- TLS
Phone Support
- Polycom
- Yealink
- Auto Provisioning
- Hot Desking